If you have been offered to use the Epital Health platform either through a municipality, region or other governmental bodies then all gathered data are gathered by the municipality, the region or the other governmental bodies – not by Epital Health. Epital Health does not have access to the gathered data – except if the data owners needs support. The work of the municipalities, regions and other governmental bodies are covered by other legislation that may take precedence over the “GDPR” legislation, for instance.
Does Epital Health sell information from the platform: No. We do not have access to data except in relation to a support ticket. The Epital Health platform is a platform whose sole purpose is to create a better cooperation between the healthcare sector and the individual citizen.
Does Epital Health process the data: The data produced on the Epital Health platform itself – either by the citizen itself, the healthcare staff, or in collaboration between the two – will not be processed by Epital Health.
How is data stored: The data produced on the Epital Health-platform is stored at highly secure data centers in Denmark that comply with the strictest requirements, laws, and certifications.
Can Epital Health see the data? Epital Health is only allowed to see or access data in case of a submitted support ticket. Epital Health facilitate the platform, but has nothing to do with the data, and therefore have no purpose to look in the database. It is illegal to access data without proper approval.
Concerns about wrong data: If you are a citizen and are worried about what data is on your user, please contact your therapist, not Epital Health.