PRIVACY & TERMS

WHAT IS PRIVACY & TERMS?

From 25 May 2018, the new EU legislation “GDPR” took effect. This is why Epital Health has created a page describing the privacy & terms of our products. In Epital Health, we strive to provide the highest level of security, as well as high transparency for our users. In Epital Health, we believe that cooperation is the future. Is there anything in the following page(s) that does not make sense, require elaboration, or you would like to know more about, do not hesitate to contact us.

The new EU legislation is called the General Data Protection Regulation (hereinafter referred to as GDPR) and aims to protect the data we (the private person) produce. In short, the EU has decided that as a user / customer, you should know exactly what your data is being used for. For example, social media should tell their users that the company uses their personal data to present specific advertisements, for example, for women in the age group 18-24, who live in Copenhagen. With GDPR, all companies must now clearly describe what data is being used for and how the data is protected according to the current terms. You can read more about the EU regulation yourself in the following link:

Denmark_EU
FOR CITIZENS:

If you have been offered to use the Epital Health platform either through a municipality, region or other governmental bodies then all gathered data are gathered by the municipality,  the region or the other governmental bodies – not by Epital Health. Epital Health does not have access to the gathered data – except if the data owners needs support. The work of the municipalities, regions and other governmental bodies are covered by other legislation that may take precedence over the “GDPR” legislation, for instance.

Forvaltningsloven:
https://www.retsinformation.dk/eli/lta/2014/433
Sundhedsloven:
https://www.retsinformation.dk/eli/lta/2019/903
Serviceloven:
https://www.retsinformation.dk/eli/lta/2020/1287

FAQ

Does Epital Health sell information from the platform: No. We do not have access to data except in relation to a support ticket. The Epital Health platform is a platform whose sole purpose is to create a better cooperation between the healthcare sector and the individual citizen.

Does Epital Health use Cookies: Epital Health uses cookies to identify the logged in user to the platform, and the preferred language as well as remembering the settings of the camera and microphone for videomeetings. We do not use 3rd party cookies.

Does Epital Health process the data: The data produced on the Epital Health platform itself – either by the citizen itself, the healthcare staff, or in collaboration between the two – will not be processed by Epital Health.

How is data stored: The data produced on the Epital Health-platform is stored at highly secure data centers in Denmark that comply with the strictest requirements, laws, and certifications.

Can Epital Health see the data? Epital Health is only allowed to see or access data in case of a submitted support ticket. Epital Health facilitate the platform, but has nothing to do with the data, and therefore have no purpose to look in the database. It is illegal to access data without proper approval.

Concerns about wrong data: If you are a citizen and are worried about what data is on your user, please contact your therapist, not Epital Health.

FOR HEALTHCARE PROFESSIONALS AND OTHER PROFESSIONAL USERS:

The sites where Epital Healthstores data about our users are sites that are either intended for support, development forums, or platforms for development with programmers.

On these sites, Epital Health is responsible for data, for the preservation of copyrighted documents, as well as storage and archiving of these. Thus, the four links at the bottom will mainly describe how we handle the type of data that is produced on the following sites:

Issue tracker: is where Epital Health manages its versions, where programmers can discuss and develop. Here are no personal data about our customers, as customers do not have access to this site. It is only used internally by Epital Health.

Support: is the customers’ support site. Here, bugs, feature request, tasks and incidents can be tracked.

Community: is a forum for our customers. Here you can exchange ideas, wishes and knowledge about how to handle the implementation of new IT. Here, Epital Health also stores data about users.

You can read more about exactly what data we collect and store in the links below.

The User Agreement is a description of the terms you agree on, when you use one of our products.

The Privacy Policy is a description of how we handle your personal data, and what we do to keep them safe.

The Cookie Policy is a description of how we use cookies to improve the user experience, and improve our security.

The Copyright Policy is a description of how your rights are preserved, and how Epital Health will handle copyrights.

Epital logo

We improve quality of life for people living with chronic conditions in their own home and make a global impact for patients, healthcare authorities and society.

CONTACT

Epital Health
Poppelgårdvej 7-9, 1. sal
2860  Søborg – Danmark

+45 93 999 111

Epital logo

We improve quality of life for people living with chronic conditions in their own home and make a global impact for patients, healthcare authorities and society.

CONTACT

Epital Health
Poppelgårdvej 7-9, 1. sal
2860  Søborg – Danmark

+45 93 999 111

COLLABORATORS

Epital logo

We improve quality of life for people living with chronic conditions in their own home and make a global impact for patients, healthcare authorities and society.

CONTACT

Epital Health
Poppelgårdvej 7-9, 1. sal
2860  Søborg – Danmark

+45 93 999 111

COLLABORATORS